Nordstrom Return Policy & Nordstrom Rack Return Policy

By | March 25, 2018

About Nordstrom: Nordstrom is an American chain of department stores headquartered in Seattle, Washington. It was founded in 1901 by John W. Nordstrom and Carl F. Wallin. The company began as a shoe retailer and expanded its inventory to include clothing, accessories, handbags, jewelry, cosmetics, and fragrances. Few Nordstrom stores also include wedding and home furnishings departments. The company has 349 stores operating in 40 states, Puerto Rico and Canada, a number which includes 123 full-line stores and 215 Nordstrom Rack stores, five Trunk Club clubhouses, two Jeffrey boutiques and two clearance stores. Nordstrom also serves customers through nordstrom, nordstromrack, and its online private sale site, HauteLook.

If you are not happy and satisfied with the product you purchased then you can return or exchange it at any Nordstrom store. Online returns are also allowed at Nordstrom. Here, we have updated the complete details and information regarding the Nordstrom Return Policy along with its exceptions. Check the further details and information in the below section.

Nordstrom Return Policy

Nordstrom Return Policy

Nordstrom Return Policy & Nordstrom Rack Return Policy

Nordstrom handles returns on a case-by-case basis. So, there is no particular number of days to return the product or item you purchased at Nordstrom. You can return the purchased items in any Nordstrom store or by mail. In order to return an item in any Nordstrom store, you need to provide the receipt along with the item that you want to return. If you don’t have a receipt, the Nordstrom team will help you find the information in their system. If the information regarding your purchase is found on their system, they will accept the return. All refunds will be credited to your original form of payment.

For returning the items by mail, you will need an account or an order number. If you don’t have an account or if you are missing the order information, you can print a ‘return form and label’ at Nordstrom official portal. After that, you need to attach it to the item that you want to return. Then, you have to drop your package off at any U.S. Post Office or mailbox. A confirmation mail will be sent to your email after receiving your package and immediately they will start the return process. Your return will be processed within 10-14 business days. For exchanging the items, you need place an order for replacement items or call 1.888.282.6060 for assistance.

Nordstrom Return Policy – Exceptions

If you don’t have a receipt, then you need to provide a personal identification or ID card to them. They don’t refund the shipping charges. If you made the payment using a credit card, then refund will be made within 14 business days. Special-occasion dresses and designer items must be returned in original condition with tags still attached to them. If the tag is removed, they do not accept the return. Nordstrom Rack and HauteLook have different return policies.

Nordstrom Rack Return Policy:


Having second thoughts? No worries—we’re here to help! If you’re not completely satisfied with your purchase, you can return your eligible items by mail or to your nearest Nordstrom Rack store within 45 days of the original ship date.To confirm whether your item is returnable, check your invoice, email confirmation or “Orders” page.

  • Apparel, footwear and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable
  • Items must be returned within 45 days
  • Returns received after the 45-day return period are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices. This will appear on your orders page as ‘late-return fee’
  • Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable
  • Items must not be worn, altered or damaged
  • Items purchased from Home, Beauty and Vintage events are final sale
  • Eligible returns will be credited to your original form of tender or a gift card (gift cards cannot be redeemed for cash unless required by law).

For more information on Best Buy Return Policy: Check Help Section

We hope that this information is useful to you. If you have any questions or doubts regarding this post, let us know through your comments.

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